1. Information We Collect
At Innovexus, we collect information to provide and improve our NOC/SOC platform and enterprise network operations services. The types of information we collect include:
Account Information
- Name, email address, and company information when you create an account
- Authentication data when using OAuth providers (Google, GitHub)
- Profile information and preferences
- Billing and payment information for subscriptions
Service Usage Data
- Terminal session recordings and audit logs
- Network device configuration data managed through the platform
- NOC/SOC dashboard activity and monitoring data
- Usage analytics and performance metrics
- System logs and technical information
Technical Information
- IP addresses and device information
- Browser type and operating system
- Cookies and similar tracking technologies
- Website usage and navigation patterns
2. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: Providing NOC/SOC monitoring, credential management, and network operations services
- Account Management: Creating and managing user accounts and organizations
- Platform Improvement: Improving our platform capabilities and performance (using anonymized data)
- Analytics: Understanding usage patterns and service performance
- Communication: Sending important updates, security alerts, and support
- Billing: Processing payments and managing subscriptions
- Compliance: Meeting legal and regulatory requirements
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share information in the following circumstances:
- Service Providers: Third-party vendors who help us deliver our services
- Legal Requirements: When required by law or to protect our rights
- Business Transfer: In the event of a merger or acquisition
- With Your Consent: When you explicitly authorize sharing
Note: Network device credentials stored in the credential vault are encrypted with AES-256 and never leave your dedicated Innovexus Client Application.
4. Data Security
We implement robust security measures to protect your information:
- End-to-end encryption for sensitive data
- Secure data centers with SOC 2 compliance
- Regular security audits and penetration testing
- Multi-factor authentication for admin accounts
- Employee background checks and security training
- GDPR and CCPA compliance measures
For the live verification of our infrastructure posture, see our compliance report.
5. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Export your data in a machine-readable format
- Opt-out: Unsubscribe from marketing communications
- Restrict Processing: Limit how we use your information
To exercise these rights, contact us at [email protected].
6. Data Retention
We retain your information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Improve our AI models (with anonymized data)
Voice recordings and chat logs may be retained for up to 7 years for compliance purposes.
7. International Transfers
Your information may be processed in countries outside your residence. We ensure adequate protection through:
- Standard contractual clauses
- Adequacy decisions by regulatory authorities
- Other lawful transfer mechanisms
8. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information promptly.
9. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or through our services. Your continued use constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy, please contact us: